This Privacy Policy explains how FVG Petal Palace by Forest Valley Gardens (“we”, “us”) collects, uses and protects your personal data when you visit our website or place an order, in line with Malaysia’s Personal Data Protection Act 2010.
FVG Petal Palace is operated by Forest Valley Gardens (Registration No. 202403053028 (AS0475348-T)), 5, Jalan USJ 21/11, Persiaran Kewajipan, 47630 Subang Jaya, Selangor.
What we collect
- Order details: your name, phone number, email address, company name (if given) and any notes you add to your order.
- Order history: the products you buy, order dates and amounts.
- Enquiries: information you send us through WhatsApp, email or our enquiry form.
- Website data: cookies needed for the shopping cart and checkout to work, and basic technical data such as your IP address.
We do not collect or store your card or online banking details. Online payments are processed securely by our payment provider, Billplz.
How we use your data
- To process, prepare and confirm your order.
- To contact you about pickup, changes or issues with your order.
- To issue invoices and keep accounting records.
- To reply to your enquiries.
- To meet our legal and tax obligations.
We do not sell your personal data. We will only send you promotional messages if you have agreed to receive them.
Who we share it with
- Billplz — to process online payments.
- Our website hosting provider — to store website and order data securely.
- Authorities — only when required by law.
If you contact us through WhatsApp, your messages are also handled under WhatsApp’s own privacy policy.
Cookies and third-party content
Our website uses essential cookies to keep items in your cart and complete checkout. Our Contact page shows an embedded Google Map, which may set its own cookies under Google’s privacy policy.
How long we keep your data
We keep order and invoice records for up to 7 years to meet Malaysian accounting and tax requirements. Enquiry messages are kept only as long as needed to respond to you.
Your rights
You may ask to access or correct the personal data we hold about you, or withdraw your consent to marketing messages at any time. Contact us using the details below and we will respond within 21 days.
Contact us
FVG Petal Palace by Forest Valley Gardens Forest Valley Gardens (202403053028 (AS0475348-T)) 5, Jalan USJ 21/11, Persiaran Kewajipan, 47630 Subang Jaya, Selangor WhatsApp / Phone: 011-1305 0473 Email: forestvalleyg@gmail.com
We may update this policy from time to time. The latest version will always be on this page.